Information System Strategic Plan (ISSP) for the City Government of Santa Rosa, Laguna
DOI:
https://doi.org/10.5281/zenodo.18296857Keywords:
ISSP, information system strategic plan, local government unit, information technology management, management, maturity levelAbstract
The study focused on the development of the Information System Strategic Plan (ISSP) for the City Government of Santa Rosa for 2024. With its growing population, economic significance, and reputation as a competitive city, Santa Rosa aims to enhance the quality and efficiency of its public services through the integration and centralization of information systems. The research aimed to identify the current systems utilized by the local government in terms of the PPT (people, process, and technology) framework. Also, the study provided the level of Information Technology maturity of the City Government of Santa Rosa as regards to planning and organization, acquisition and implementation, delivery and support, and monitoring and evaluation. With these objectives, the study was able to identify the strengths, weaknesses, opportunities, and threats of the local government unit in the context of the PPT framework which led to the successful development of the ISSP. Quantitative type of research methodology was used for the study and for the sampling method the researcher used the purposive technique. The researcher was able to target a specific population for the study which included individual respondents from the 31 departments who are either department heads, division heads, section heads or IT knowledgeable staff and 20 respondents from the IT Office. The results of the study showed that the City Government of Sta Rosa has existing information technology in place such as Microsoft office application, customized software, and software-as-a-service applications. Also, the study presented the level of the LGU in its IT maturity level being defined, repeatable, and manageable. In addition, there are many strengths and opportunities that the LGU has shown in terms of Information Technology.
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