Adopted Innovations in the MIMAROPA Cybercrime Division: A Phenomenological Exploration on the Personnel’s Operational Capabilities and Strategic Gaps for Mitigation Initiatives
DOI:
https://doi.org/10.67167/vertex.445Keywords:
cybercrime, innovation adoption, operational capabilities, strategic gaps, mitigation initiativesAbstract
This study examines the innovations adopted within the Regional Anti-Cybercrime Unit (RACU) MIMAROPA and evaluates personnel’s operational capabilities, as well as the strategic gaps affecting effective cybercrime enforcement. Using a qualitative case study design, data were collected through semi-structured interviews, focus group discussions, and document analysis involving selected personnel directly engaged in cybercrime operations. The findings reveal that the division has implemented key innovations, including digital forensic tools, open-source intelligence (OSINT), digitalized documentation systems, and integrated investigative workflows. These innovations have contributed to improved efficiency in data processing, suspect identification, and case management. However, the results indicate that personnel operational capabilities remain at a moderate level, with variations in technical proficiency and limited utilization of advanced technological features. The study identifies several strategic gaps that hinder optimal performance, including resource and infrastructure limitations, insufficient and non-continuous training, lack of specialized expertise, weak knowledge-sharing mechanisms, and reliance on external support. These challenges create a disconnect between innovation adoption and effective operational execution. To address these issues, the study proposes a Strategic Mitigation Framework focusing on infrastructure modernization, continuous capacity development, workforce specialization, scenario-based training, knowledge management systems, and internal capability strengthening. Anchored on Organizational Capacity Theory, Contingency Theory, Institutional Theory, and the Technology Acceptance Model, the study provides a comprehensive understanding of innovation adoption in a resource-constrained, geographically dispersed setting. The findings offer practical and evidence-based recommendations to enhance cybercrime response and strengthen law enforcement capabilities in the region.
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