Human Resource Management Practices and Organizational Citizenship Behavior among Hotel Employees in Isulan, Sultan Kudarat
DOI:
https://doi.org/10.5281/zenodo.18977232Keywords:
human resource management practice, organizational citizenship behavior, hotel, employees, social exchange theory.Abstract
This descriptive correlational study investigated the interplay between Human Resource Management Practices and Organizational Citizenship Behavior among hotel employees in Isulan, Sultan Kudarat with the objective of determining their current levels and the significance of their relationship. The statistical tool used is Descriptive Analysis and Correlational Analysis. Grounded in the tenets of Social Exchange Theory, the research employed a validated survey instrument to gather comprehensive data across multiple dimensions of HRMP (e.g., Work Conditions, Employee Involvement) and OCB (e.g., Altruism, Sportsmanship). The results established that the local hospitality sector manages its human capital exceptionally well, as HRMP were collectively rated as "Very Highly Practiced" (Mean = 4.70), underscoring a strong commitment to organizational support. This investment yielded substantial returns in employee behavior, with OCB also measured as "Very Highly Observed" (Mean = 4.65), confirming a culture of voluntary, extra-role effort. The core finding was the statistically robust and very high positive correlation between the two constructs, quantified by a correlation coefficient of r = .817 with p = .000. This compelling evidence led to the unequivocal rejection of the null hypothesis, solidifying the conclusion that strategic, supportive HRMP directly and powerfully influences the extent to which employees are willing to "go above and beyond" their formal duties. The study concluded that for Isulan hotels, the successful implementation of HRMP is not merely an administrative function but the central strategic leverage point for cultivating the high levels of discretionary effort necessary to ensure service excellence and competitive differentiation in the service industry.
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